AA Dealer Promise
Here at Birchwood Motor Centre we're a part of the AA Dealer Promise, which provides you reassurance that the vehicle you're being sold meets the highest standards.
At Birchwood Motors, we are committed to providing our customers with high-quality used cars for sale in Essex.
That's why we not only ensure all our second hand cars for sale in East London are fully PDI and HPI checked, but we've also signed up to the AA Dealer Promise to provide our customers with full reassurance when buying their next car.
What is the AA Dealer Promise?
The AA Dealer Promise is a set of promises that all AA-approved dealers must adhere to. These promises ensure that customers can buy a used car with confidence and peace of mind. Here are the key points of the AA Dealer Promise:
Provide a minimum of 6 months MOT on all vehicles
At Birchwood Motors, we make sure that every used car we sell has a minimum of 6 months MOT. This gives our customers the confidence that their new car is safe and roadworthy.
Offer a road test to ensure that the vehicle meets your requirements.
We provide our customers with the chance to take a road test of any vehicle that they are considering buying, using our exclusive on-site test drive facility. This ensures that the car fulfills their needs and that they are satisfied with its driving experience.
Hand over all essential documents including V5 registration document, MOT certificate and any available service records
We'll make sure you get all the essential documents, including the V5 registration document, MOT certificate, and any available service records, when you buy from us. That way, you'll have all the information you need about your new car.
Provide a HPI history check on every vehicle
We provide a HPI history check on every vehicle we sell. This ensures that our customers can be confident that the vehicle they are purchasing is free from any outstanding finance, has not been stolen, and has not been written off.
Welcome any vehicle inspection by us or any other independent third party, prior to purchase
We're happy to invite our customers to have their vehicle inspected by us or any other independent third party before making a purchase. By doing so, our customers can rest assured that the car they are buying is in great condition.
Professionally prepare and hand over the vehicle in good condition
We professionally prepare and check all our cars for sale at our Essex dealership before allowing them to leave our forecourt.
Be audited by AA Cars once a year to ensure compliance with this Dealer Promise
We are audited by AA Cars once a year to ensure that we are complying with the AA Dealer Promise. This ensures that our customers can have confidence in the vehicles we sell and the service we provide.
Enable the consumer to escalate issues to AA Cars
Our customers can escalate any issues to AA Cars, so you can be confident that any issues you have will be resolved in a timely and satisfactory manner.
The dealer will honour their obligations under the Consumer Rights Act 2015 to protect the consumer's purchase
We honour our obligations under the Consumer Rights Act 2015 to protect your purchase, so you can be confident that you are protected by law when purchasing a used car from us.
All vehicles advertised on AA Cars come with 12 months breakdown cover
All our vehicles advertised on AA Cars come with 12 months breakdown cover. This ensures that our customers can drive away in their new car with peace of mind.
If you are interested in purchasing a used car from a reputable used car dealership in Essex, we encourage you toview our used cars for sale in East London andcontact us today if you have any questions. Our team of experts will be happy to help you find the perfect vehicle for your needs and budget.
Our Partners
Brian F
Would like to thank Birchwood for all their help with the car we've just purchased from them. They've been brilliant. My daughter had just had a bad accident and they've been superb. They've been so helpful with the car, sorted my daughters finance for us can't thank them enough. Cannot rate these guys high enough and would highly recommend this dealership for anyone looking to purchase a car. 5 star customer service
Anonymous
I have just had a couple of issues flag up with the car, so I took it back to Birchwood to get those looked into, and they are more than happy to get that sorted. They have been really helpful throughout, and have made everything really simple. I definitely recommend!
Paul W
I bought a Jaguar a few years back from Birchwood, and the provided me with excellent service, so why would I go anywhere else for my cars, when they gave me exactly what I wanted! This time round, it was just as good, they couldn't have done enough for me, I think it was Mitch and Dean who I dealt with, and they were excellent. Got everything in order, and made it dead easy. I will definitely be sticking with Birchwood from now on, they are good as gold!
Alan K
I got my previous car from Birchwood Motor Centre a few years ago, and due to everything being simple and efficient, I decided to go again for the Vauxhall Mokka, and upto now it has been great! As per my previous experience, the lads were very helpful, made everything dead quick and the turnaround was really quick too. No issues to raise, and it goes without saying I'll be back for another down the line!
Barry E
We bought this Micra for the wife as the previous one was a bit old and haggard, and she is very impressed with it upto now, it is a lovely little car! I will be going straight back to Birchwood in a few months when I am after a new one, as I have the wifes old car now, and she's put too many dints in the car for my liking! I was really impressed with how easy the sale was, and would definitely pass on my recommendations!
Edarbat N
Very simple and easy! Such a nice garage to buy from! The car is great, exactly what I wanted! No complaints at all, definitely the full 5 stars!
Mr C
Very happy with everything, I bought the car for my wife and she love it! We are very happy overall with the team, very helpful and nice!
Lorraine S
The customer service from the gents was great, I felt well looked after and cared for from beginning to end. All of my questions were answered, and no pressure was applied to go through with the sale, I felt very clued up about the Yaris before leaving. I would have to give the Birchwood team 5 stars, they were a really lovely garage to buy from!
Lauren S
The team made everything so smooth and easy for me, it was my first time buying a car so naturally I was a bit nervous. Everything was laid out plain and simple, and all the cars tech was explained before I took it away! I am really happy with y car, and have already recommended a few of my friends to have a look!
Anna P
Without a doubt I would definitely go back to the guys if I was after another car, they were so kind and courteous and made me feel really welcome at their premises. I decided to go with an 18 plate Ford Fiesta, and I am so happy with my decision, it is a lovely car and has definitely met my expectations up to now. It drives beautifully and is great on fuel consumption too, overall a great purchase!